I think everyone could learn a thing or two
about conflict resolution. In a typical Punjabi or Hindi film we see people hitting each other, yelling, and life-or-death situations due to conflicts (sometimes these are not too far off from reality!), so they don't usually model a good way for us to solve our conflicts. Here are some tips that I’ve found useful. Feel free
to share your ideas in the comments.
Setting
It’s important to have a neutral setting
where you can talk about it. Usually its better to be able to have a back and
forth conversation about it. If you write a letter for example, the words may
not be perceived as you had intended and then the other person doesn’t get a
chance to share their side.
Take some time to think about it first
Often times when a conflict arises, we tend
to react immediately and say things that we later regret because they came from
a place of pain or anger or other strong emotions. Taking a step back and
processing the information is fine. It allows you to have some time to think.
In the heat of the moment we have many thoughts ping-ponging in our mind and I
find it helpful to write down those thoughts and then figure out how they are
connected to the feelings. That gives you time to put some thought into what
you will say to the other person.
Good communication
A lot of conflict comes from
miscommunication and misunderstanding and the inability of people to simply sit
down and listen to another person’s perspective. It takes a lot of patience,
but it’s important to have all the information before coming to a solution or
understanding. So I believe the first and most important thing in conflict
management, no matter how small or big the conflict, is good communication. That
involves active listening, not cutting people off, and making sure you
understand for example by paraphrasing what the person has said and asking if
that’s accurate. It’s usually nice to set up some ground rules, for example "let
the other person talk without interrupting" and then having a pen and paper to write what you need to remember when you respond. Also, good communication is in body language and the way you speak. Remember to lower your voice because yelling doesn't help get the point across any better, it just escalated the conflict.
The other person
When speaking try to focus on how the
actions of the other person have affected you rather than making statements about
the person. Making a statement such as “You are like this”, especially with the modifiers- “always” or “never", just adds to the conflict.
Talk instead about how you feel about the incident/action. There is a great youtube video (see
references below) about this. If you understand hindi and have a half hour to
spare, it’s worth it. It’s part of a series called Being Bliss, in this episode
Sister Shivani uses the example of a computer that falls down to explain the difference
between telling someone “what you did was wrong” vs. “you always do things
wrong!” and the damage it does.
Mediators
In some situations its useful to have a
neutral third party to mediate the conflict and ensure that it stays on task
and the ground rules are being followed.
Follow-up
After a solution is discussed, the
conversation isn’t over. Sometimes what happens is the “big discussion” is over
and then small little things build up again until it’s ready to explode. It’s
good to keep having continual discussions after the conflict to ensure things
are on track and you are on the same page so that doesn’t happen.
References:
https://www.youtube.com/watch?v=oUyf5g48VtE
(the video I was talking about above)
http://www.mediate.com/articles/bermanlj3.cfm


